Shipping policy

Last Updated: [26th July 2026]

Thank you for shopping with Deziaa. We are committed to delivering your handcrafted candles safely and on time. Please review our shipping policy below.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed or shipped on Sundays or public holidays.
  • During festive seasons, sales, or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 4–8 business days
  • Remote Locations: 5–10 business days

Please note that these are estimated delivery times and may vary depending on your location and courier service.

Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location.
  • We may offer free shipping on eligible orders during promotional campaigns or above a specified order value.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with a tracking number and courier details, allowing you to monitor your shipment.

Delivery Delays

While we strive to ensure timely delivery, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier service disruptions
  • Incorrect or incomplete shipping addresses

We appreciate your patience in such situations.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order.

Deeiaa is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Damaged or Lost Shipments

If your package arrives damaged:

  • Contact us within 48 hours of delivery.
  • Share your order number along with clear photos of the damaged product and packaging.

If your shipment is lost in transit, please contact us, and we will work with the courier partner to resolve the issue as quickly as possible.

International Shipping

Currently, Deziaa ships only within India. We look forward to offering international shipping in the future.

Need Help?

If you have any questions regarding your order or shipping, please contact us:

Email: info@dezivahomes.com

Business Name: Deziaa

We aim to respond to all customer inquiries within 24–48 business hours.