Terms of service

Last Updated: 26th July 2026

Welcome to Deziva. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to these Terms. If you do not agree, please do not use our website.

1. About Us

Deziva is an online store offering handcrafted soy wax candles and home fragrance products.

For any questions, you can contact us at:

Email: info@dezivahomes.com

2. Acceptance of Terms

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

3. Products

Our products are handcrafted with care using premium ingredients. Because each product is handmade:

Slight variations in colour, texture, fragrance, and finish may occur.
Product photographs are intended to represent the product as accurately as possible, but colours may vary depending on your screen settings.
Burn times are approximate and may vary based on usage and environmental conditions.

4. Pricing & Payments

All prices are listed in Indian Rupees (₹).
Prices are subject to change without prior notice.
We accept secure online payments through the payment methods available at checkout.
Orders will only be processed after successful payment confirmation.

5. Orders

We reserve the right to refuse or cancel any order for reasons including but not limited to:

Product unavailability
Pricing or product information errors
Payment issues
Suspected fraudulent activity

If your order is cancelled after payment has been received, a full refund will be processed.

6. Shipping

Orders are processed within 1–3 business days.

Estimated delivery times depend on your location and courier service. Please refer to our Shipping Policy for more information.

7. Returns & Refunds

Please refer to our Refund Policy for complete information regarding returns, replacements, cancellations, and refunds.

8. Candle Care & Safety

For safe use of our candles:

Never leave a burning candle unattended.
Keep away from children and pets.
Burn on a heat-resistant surface.
Trim the wooden wick to approximately 3–5 mm before each use.
Do not burn the candle for more than 3–4 hours at a time.
Stop using the candle when approximately 1 cm of wax remains.

Deziva is not responsible for damage, injury, or loss resulting from improper use of its products.

9. Intellectual Property

All content on this website, including:

Product images
Logos
Brand name
Graphics
Product descriptions
Website design

is the exclusive property of Deziva and may not be copied, reproduced, distributed, or used without prior written permission.

10. User Conduct

You agree not to:

Use the website for any unlawful purpose.
Attempt to interfere with the website's operation or security.
Upload malicious software or harmful content.
Misrepresent your identity or provide false information.

11. Limitation of Liability

To the maximum extent permitted by law, Deziva shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the purchased product.

12. Privacy

Your privacy is important to us. Any personal information collected is handled in accordance with our Privacy Policy.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will become effective immediately upon being posted on this website.

Your continued use of the website constitutes acceptance of any revised Terms.